Responsible Gaming at bh88

Our Pledge

Our Commitment to Responsible Gaming

bh88 is more than an online sports betting and casino platform — it is a community built on trust, fairness, and the welfare of every player who chooses to register with us in Bangladesh. Our responsible gaming commitment is not a legal formality; it is a core operational principle that shapes how bh88 designs its platform, trains its support team, and monitors player activity every single day.

We recognise that for the vast majority of our players, online gaming is a fun, recreational activity — a way to add excitement to a BPL cricket match, enjoy a game of live roulette in the evening, or spin a favourite slot title. However, bh88 also recognises that for a small proportion of individuals, gambling can develop into a harmful habit. Our mission is to ensure that every bh88 player has access to the tools, information, and support needed to keep their gaming experience positive and within healthy boundaries.

The responsible gaming framework at bh88 is built around four pillars: Prevention (age verification, player education), Control (deposit limits, session time-outs), Intervention (proactive monitoring, player outreach), and Support (self-exclusion pathways, external referrals). Each of these pillars is described in detail throughout this page.

If at any point you feel that your gambling is no longer under your control, or if you are concerned about another person's gambling behaviour, please contact the bh88 responsible gaming team at [email protected] — our team is available around the clock, every day of the year, and will treat all enquiries with complete confidentiality and compassion.

Fair Play Certified

Every game on bh88 uses independently certified random number generators (RNG) to ensure fair, unpredictable outcomes on every spin and every hand.

Confidential Support

All responsible gaming requests — including self-exclusion and limit adjustments — are handled with strict confidentiality by dedicated bh88 staff.

Proactive Monitoring

bh88 uses responsible gaming monitoring tools to identify patterns that may indicate problematic behaviour and proactively reaches out to affected players.

18+ Policy

Age Restriction — 18+ Only

bh88 operates a strict minimum age policy. No individual under the age of 18 is permitted to register an account, deposit funds, place bets, or access any real-money gaming feature on the bh88 platform. This policy applies to all players accessing bh88 from Bangladesh and is non-negotiable.

Age Verification at Registration: During the bh88 registration process, all new players are required to declare that they are 18 years of age or older. This declaration is a binding condition of account creation. Players who provide a false date of birth will have their account suspended and any winnings forfeited upon discovery.

KYC Identity Checks: Before any withdrawal is processed, bh88 requires all players to complete identity verification (KYC) by submitting a valid Bangladesh National Identity Card (NID), passport, or driving licence. The date of birth on the submitted document is verified against the date of birth provided at registration. Any discrepancy that reveals the player to be under 18 will result in immediate account suspension and forfeiture of account balance in line with bh88's Terms & Conditions.

Protecting Minors: If you share a device with family members, particularly younger individuals, bh88 strongly recommends that you:

Log out of your bh88 account after every session;
Do not save your bh88 login credentials on a shared browser;
Use password-protected device lock screens to prevent unauthorised access;
Consider installing parental control software (such as NetNanny, Qustodio, or similar tools) on shared family devices to restrict access to gambling websites.

Reporting Underage Access: If you have reason to believe that an individual under the age of 18 has accessed a bh88 account — whether your own or another person's — please report this immediately to [email protected]. bh88 takes all reports of underage gambling extremely seriously and will investigate promptly.

Parent or Guardian? If you are concerned that a minor in your household may be attempting to access online gambling platforms, visit GamCare or BeGambleAware for guidance on parental controls and how to talk to young people about the risks of gambling.

Player Protection Tools

Tools to Keep You In Control

bh88 provides a comprehensive suite of responsible gaming tools that every registered player can activate directly from their account settings or by contacting the support team. These tools are free, immediate, and always available.

01

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you deposit into your bh88 account. Once the limit is reached, no further deposits are accepted until the limit period resets. Limits take effect immediately when set and can only be reduced — not increased — within a cooling-off period.

02

Session Time Limits

Set a maximum duration for each gaming session. When the session limit is reached, bh88 will display a notification and log you out automatically. This tool is particularly useful for players who want to keep their play sessions short and structured.

03

Self-Exclusion

Request a voluntary self-exclusion of 30 days, 90 days, 6 months, 1 year, or permanent exclusion from the bh88 platform. During the exclusion period, your account is suspended and you will not receive any marketing communications from bh88.

04

Time-Out (Cool-Off)

Take a short break from bh88 for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you cannot log in, deposit, or place bets. Time-outs cannot be cancelled once activated.

05

Loss Limits

Set a cap on the total amount you are willing to lose within a defined period (daily, weekly, or monthly). Once your net loss for the period reaches the limit, bh88 will prevent further real-money wagering until the period resets.

06

Reality Checks

Enable regular on-screen reminders that display how long you have been playing in the current session and your net win/loss position. Reality checks help you stay informed and make conscious decisions about whether to continue playing.

How to activate these tools: Log in to your bh88 account and navigate to Account Settings > Responsible Gaming to configure any of the tools listed above. Alternatively, contact the bh88 support team at [email protected] — your request will be processed immediately, 24 hours a day, 7 days a week.

Financial Controls

Deposit Limits Explained

Deposit limits are one of the most effective tools for maintaining a healthy gambling budget. By capping the amount of real money you can deposit into your bh88 account within a given time period, deposit limits remove the temptation to chase losses or exceed your intended entertainment budget.

How Deposit Limits Work on bh88:

Daily Limit: The maximum total amount (in BDT) you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in a single calendar day (Bangladesh Standard Time, UTC+6).
Weekly Limit: The maximum total amount you can deposit across the seven-day period from Monday 00:00 BST to Sunday 23:59 BST.
Monthly Limit: The maximum total amount you can deposit within the current calendar month.

Key Rules for Deposit Limits:

Deposit limits take effect immediately when you request them — there is no delay or cooling-off period before a new limit becomes active.
Reducing a deposit limit is always instant. For example, if your daily limit is ৳5,000 and you reduce it to ৳2,000, the new lower limit applies with no waiting period.
Increasing a deposit limit or removing a limit entirely is subject to a mandatory 7-day cooling-off period from the time the increase request is submitted. This cooling-off period ensures that decisions to increase limits are considered and deliberate rather than impulsive.
bh88 reserves the right to apply platform-wide deposit limit recommendations where a player's transaction history suggests financially concerning behaviour.

bh88 recommends that all players set a deposit limit that reflects their realistic entertainment budget — an amount they are comfortable losing entirely without any financial or personal hardship. Gambling should never be funded by money set aside for essential expenses such as rent, utilities, food, or family obligations.

Daily Deposit Limit

Caps the total BDT you can deposit in a single calendar day across bKash, Nagad, Rocket, Upay, and bank transfer. Resets at midnight BST (UTC+6).

Weekly Deposit Limit

Caps deposits from Monday to Sunday BST. Particularly useful for players who receive weekly income and want to budget their gaming spend on a weekly cycle.

Monthly Deposit Limit

Caps total deposits within a calendar month. Ideal for players who prefer to think of gaming as a monthly entertainment line item with a fixed allocated budget.

Tip: Consider setting your deposit limit to the maximum amount you would spend on any other form of entertainment — such as cinema tickets, dining out, or streaming subscriptions — over the same period. This framing helps keep gambling spending proportionate to your wider lifestyle.

Taking a Break

Self-Exclusion at bh88

Self-exclusion is the most comprehensive responsible gaming tool available on bh88. It allows you to voluntarily suspend your bh88 account for a defined period — or permanently — if you feel that gambling has become or is becoming a problem. bh88 treats every self-exclusion request with the utmost seriousness and urgency.

Available Self-Exclusion Periods:

30 days
90 days
6 months
1 year
Permanent exclusion (account closed, no re-registration permitted)

During any self-exclusion period, your bh88 account will be suspended immediately. You will not be able to log in, deposit, or place bets. bh88 will also suppress all marketing and promotional communications to your registered email address and mobile number for the duration of the exclusion.

Any bh88 account balance remaining at the time of self-exclusion can be withdrawn. Contact [email protected] to request your balance withdrawal before or during the exclusion process.

How to Request Self-Exclusion:

Log in to your bh88 account and navigate to Account Settings > Responsible Gaming > Self-Exclusion, then select your preferred exclusion duration and confirm.
Alternatively, contact bh88 support directly via email at [email protected] with the subject line "Self-Exclusion Request" and your registered username. Your account will be suspended within 1 hour of the request being received.
Confirm your request. bh88 will send a confirmation email to your registered address once the exclusion has been applied. Keep this email for your records.
Withdraw your remaining balance if applicable. Include your preferred withdrawal method (bKash, Nagad, etc.) in your support email and bh88 will process the payment promptly.
Seek additional support if needed. bh88 support can provide referrals to external counselling services and helplines for players who need professional guidance during and after their exclusion period.

Important: Self-exclusion on bh88 applies only to the bh88 platform. If you are struggling with gambling, bh88 strongly encourages you to self-exclude from all gambling websites you use simultaneously, and to seek professional support from a qualified counsellor or helpline.

During Exclusion: What Happens

Your account is suspended immediately. Login is blocked. Deposits and withdrawals are restricted (balance withdrawal available on request). All marketing from bh88 is suppressed for the full exclusion duration.

After Exclusion: Returning to bh88

Temporary exclusions (30 days to 1 year) expire automatically. Before your account is reactivated, bh88 will contact you to confirm your wish to return and provide information on responsible gaming tools. A mandatory 7-day cooling-off period applies before reactivation is processed after any exclusion of 6 months or longer.

Permanent Exclusion

If you select permanent exclusion, your bh88 account is closed and you are permanently blocked from re-registering on the bh88 platform. This decision cannot be reversed. If you are unsure whether permanent exclusion is right for you, bh88 recommends starting with a longer temporary exclusion (1 year) and seeking professional support in parallel.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually, and many people do not recognise the warning signs until the behaviour has already caused significant harm. bh88 encourages every player to periodically and honestly assess their relationship with gambling using the indicators below.

Answering "yes" to one or more of the following questions may indicate that your gambling has moved beyond healthy recreation and that it may be time to use bh88's responsible gaming tools or to seek professional help.

Do you spend more money gambling than you originally intended?
Do you find yourself returning to gambling to try to win back money you have lost ("chasing losses")?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Do you use money set aside for bills, rent, food, or other essential expenses to fund gambling?
Do you feel restless, irritable, or anxious when you are unable to gamble?
Have you tried to cut back on gambling without success?
Is gambling affecting your performance at work, your studies, or your family responsibilities?
Do you gamble as a way to escape stress, anxiety, depression, or personal problems?
Have you borrowed money or sold possessions to fund gambling?
Do you feel a persistent preoccupation with gambling — thinking about past bets, planning future sessions, or calculating ways to fund more play?

If you recognise one or more of these patterns in your own behaviour, you are not alone. Problem gambling affects people from all walks of life, in every city across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. It is not a sign of weakness; it is a recognised behavioural condition that responds well to the right support.

What to Do Next:

Activate a bh88 Tool

The fastest first step is to activate a deposit limit, time-out, or self-exclusion on your bh88 account right now. These tools take effect immediately and create a structural barrier between you and further gambling spending.

Talk to Someone

Whether it is a trusted friend, a family member, or a professional counsellor, talking openly about gambling concerns is a powerful first step toward recovery. You do not need to face this alone.

Seek Professional Help

Organisations such as GamCare and Gamblers Anonymous provide free, confidential support to individuals and families affected by problem gambling. bh88 support can provide referral information on request.

Getting Help

Support & Resources

bh88 is committed to ensuring that every player who needs help can access it quickly and without barriers. Below is an overview of the support resources available to bh88 players in Bangladesh and internationally.

bh88 Responsible Gaming Team

Available 24 hours a day, 7 days a week via email. Contact [email protected] with the subject line "Responsible Gaming" for immediate assistance with any tool, concern, or self-exclusion request. Response within 1 hour during BST business hours, within 4 hours at all other times.

GamCare

GamCare is a leading international provider of free information, support, and counselling for problem gamblers and their families. Their resources are available online and include a confidential helpline, live chat, and a forum community for people affected by gambling harm.

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings and online resources are available internationally.

BeGambleAware

BeGambleAware provides free, confidential information and support for anyone concerned about their gambling or the gambling of someone close to them. Their website includes a self-assessment tool, practical advice, and a directory of support services available internationally.

National Mental Health Helpline

In Bangladesh, the National Mental Health Institute (NIMH) provides mental health support services. If gambling-related stress, anxiety, or depression is affecting your wellbeing, speaking with a qualified mental health professional can make a significant positive difference.

Support for Family Members

If you are a family member or friend concerned about someone else's gambling, GamAnon offers dedicated support groups and resources for people affected by a loved one's problem gambling. You can find help even if the person you are concerned about is not yet ready to seek help themselves.

Remember: Seeking help for a gambling problem is a sign of strength, not weakness. Thousands of people across Bangladesh and around the world successfully manage and overcome problem gambling every year with the right support in place. bh88 is here to help you take that first step.

Reach Out

Contact bh88 Responsible Gaming

The bh88 responsible gaming team is dedicated to helping players manage their gaming activity safely and responsibly. Whether you want to activate a tool, request a self-exclusion, ask a question, or simply talk through a concern, we are here for you — confidentially and without judgement.

Email Support

For all responsible gaming requests — including self-exclusion, deposit limit changes, time-out activation, and general wellbeing enquiries — contact our dedicated team. All correspondence is treated with strict confidentiality.

[email protected]

Subject line: "Responsible Gaming" — response within 1 hour (BST business hours)

Available Around the Clock

The bh88 responsible gaming team operates 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). No matter when you reach out, a trained team member will respond.

All times displayed in Bangladesh Standard Time (BST, UTC+6)