bh88 Privacy Policy

This Privacy Policy ("Policy") describes how bh88 ("b h88", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the bh88 platform at bh88.im, including all associated betting, casino, and gaming services. This Policy applies to all registered players, prospective players who browse the bh88 website, and individuals who contact bh88 support.

By registering a bh88 account or continuing to use the bh88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the bh88 platform and may request account closure by contacting [email protected].

bh88 takes its data protection responsibilities seriously. This Policy is written in plain English so that every player understands exactly how their information is handled. Where legal or technical terminology is unavoidable, bh88 provides a plain-language explanation alongside it.

bh88 collects personal data through several distinct channels: directly from you during registration and account management, automatically during your use of the platform, and from third-party service providers where necessary to verify your identity or process transactions. The categories of data bh88 collects are described below.

1.1 Registration & Account Data

When you create a bh88 account, you provide the following information:

• Full legal name (as it appears on your national identity document);
• Date of birth (used to verify the 18+ age requirement);
• Bangladeshi mobile phone number;
• Email address;
• Username and password (password is stored in hashed form only — never in plaintext);
• Preferred currency (BDT);
• City or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).

1.2 Identity Verification (KYC) Data

Before any withdrawal is processed, bh88 requires identity verification in compliance with standard anti-money laundering (AML) procedures. KYC data collected includes:

• A scanned copy or clear photograph of a valid Bangladesh National Identity Card (NID), passport, or driving licence;
• A selfie photograph taken in accordance with bh88 KYC guidelines (used to confirm that the document belongs to the account holder);
• Proof of address documentation where requested (e.g., a recent utility bill or bank statement).

KYC documents are reviewed by authorised bh88 compliance personnel only and are stored securely with access controls in place.

1.3 Financial Transaction Data

When you make a deposit or withdrawal on bh88, we record:

• The payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer);
• The mobile number or bank account associated with the transaction;
• Transaction amounts in BDT;
• Transaction timestamps (Bangladesh Standard Time, UTC+6);
• Transaction reference identifiers.

Full payment credentials (such as complete bKash PINs or bank account passwords) are never transmitted to or stored on bh88 servers. Payment processing is handled through the respective payment service provider's secure infrastructure.

1.4 Gameplay & Betting Activity Data

bh88 records your activity on the platform including:

• Bets placed, odds accepted, stakes wagered, and bet outcomes;
• Casino games played, session durations, and game results;
• Bonus offers claimed and wagering progress;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

1.5 Technical & Device Data

When you access bh88.im, our systems automatically collect:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session start and end times;
• Pages visited and features accessed within the bh88 platform;
• Referring URL (the website you navigated from, if any).

1.6 Communication Data

When you contact bh88 support via email or live chat, we retain records of those communications, including the content of messages, timestamps, and the resolution of any queries raised. This data is used to improve service quality and to maintain an accurate record of player interactions.

bh88 processes your personal data only for clearly defined, legitimate purposes. The table below summarises the primary purposes for which we use your data and the lawful basis for each processing activity.

2.1 bh88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise required by law.

2.2 Marketing Communications: bh88 may send you promotional emails or SMS messages about new games, bonuses, and platform updates only where you have opted in to receive such communications during registration or through your account settings. You may opt out of marketing communications at any time by updating your communication preferences in your bh88 account settings or by contacting [email protected].

2.3 Responsible Gaming Monitoring: bh88 uses gameplay and transaction data to monitor for indicators of potentially problematic gambling behaviour. Where such indicators are identified, bh88 may proactively reach out to the relevant player to offer responsible gaming support tools. This activity is carried out in the interest of player welfare and in accordance with responsible gaming best practices.

3.1 bh88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances.

3.2 bh88 may share your personal data with carefully selected third-party service providers who assist bh88 in operating the platform and delivering services to you. All third-party processors are engaged under binding data processing agreements that require them to handle your data securely, for specified purposes only, and in accordance with applicable data protection obligations.

3.3 The categories of third parties with whom bh88 may share personal data are as follows:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment processors, who receive transaction data necessary to execute your deposit or withdrawal instructions;
• KYC & Identity Verification Partners: Third-party identity verification services engaged to assist bh88 in confirming the identity and age of registered players;
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive session-level data necessary to deliver and maintain game integrity for their titles hosted on bh88;
• IT Infrastructure & Hosting Providers: Cloud infrastructure and server hosting partners who provide the technical environment in which bh88 operates, subject to strict data security agreements;
• Analytics Providers: Service providers engaged to deliver anonymised, aggregated platform performance analytics — no personally identifiable data is transmitted to analytics providers in a form that can identify individual players;
• Legal & Compliance Advisors: Professional legal or compliance consultants engaged by bh88 in connection with specific legal matters, where disclosure of relevant data is necessary.

3.4 Disclosure Required by Law: bh88 may disclose personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where bh88 is legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bh88, its players, or the public. bh88 will, where permitted by law, notify affected players of any such disclosure request.

3.5 Business Transfers: In the event of a merger, acquisition, restructuring, or sale of bh88 or its assets, personal data held by bh88 may be transferred to the successor entity as part of that transaction. Any such transfer will be subject to confidentiality obligations, and affected players will be notified in advance where required.

4.1 bh88 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, maintain your session state, and analyse platform performance. A cookie is a small text file placed on your device by your browser when you visit bh88.im.

4.2 The following table describes the categories of cookies bh88 uses and their purposes:

4.3 bh88 does not use advertising cookies, cross-site tracking cookies, or any cookies that monitor your browsing activity on websites other than bh88.im.

4.4 You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary or security cookies will impair the functionality of the bh88 platform and may prevent you from logging in or completing transactions.

4.5 Local Storage: In addition to cookies, bh88 may use browser local storage to retain certain preference data on your device. This data does not leave your device and is not transmitted to bh88 servers. It can be cleared through your browser's developer tools or storage settings.

5.1 bh88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated on a regular basis in line with industry best practices.

5.2 Key security controls maintained by bh88 include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and bh88 servers — indicated by the padlock icon in your browser address bar;
• Password hashing using industry-standard cryptographic algorithms — your password is never stored in a readable format;
• Role-based access controls ensuring that bh88 staff members can only access the personal data necessary for their specific job function;
• Regular independent security assessments of platform infrastructure to identify and remediate vulnerabilities;
• Intrusion detection systems monitoring bh88 servers for signs of unauthorised access attempts;
• Secure data centres with physical access restrictions, redundant power systems, and disaster recovery capabilities.

5.3 Your Responsibility: The security of your bh88 account also depends on the strength and confidentiality of your login credentials. bh88 strongly recommends that you use a unique, strong password for your bh88 account that is not shared with any other service. bh88 will never ask for your password via email, live chat, or any other channel. If you receive any communication purporting to be from bh88 requesting your password, treat it as fraudulent and report it to [email protected] immediately.

5.4 Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, bh88 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notifications will be sent to the email address registered on the affected bh88 account and will include details of the breach, the data affected, and the steps bh88 is taking in response.

6.1 bh88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce bh88's agreements with players. The specific retention periods applicable to each category of data are as follows:

6.2 Following the expiry of the applicable retention period, bh88 will securely delete or anonymise the relevant personal data. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained for statistical purposes indefinitely.

6.3 Where a player requests deletion of their personal data before the end of the applicable retention period, bh88 will assess whether deletion is possible given its legal obligations. In many cases, AML and financial record-keeping regulations require bh88 to retain certain data regardless of a deletion request. Where this is the case, bh88 will inform the requesting player which data must be retained and for how long, and will delete all other personal data for which no legal retention obligation exists.

7.1 As a registered bh88 player, you hold the following rights with respect to your personal data. bh88 is committed to honouring these rights in a timely and transparent manner.

• Right of Access: You may request a copy of the personal data bh88 holds about you at any time. bh88 will provide this in a clear, structured format within a reasonable timeframe.
• Right to Rectification: If any personal data bh88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly within your bh88 account settings. For corrections to KYC data, please contact [email protected].
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. Please note that certain data must be retained to comply with AML and financial regulations as described in Section 6.
• Right to Restrict Processing: You may request that bh88 limits the processing of your personal data in certain circumstances, for example while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that bh88 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where bh88 relies on legitimate interest as the lawful basis, including for direct marketing purposes. Where you object to marketing, bh88 will cease sending marketing communications immediately.
• Right to Withdraw Consent: Where bh88 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7.2 To exercise any of the above rights, please contact the bh88 privacy team at [email protected] with the subject line "Privacy Request — [Your Username]". Please include sufficient information to allow bh88 to verify your identity before processing the request. bh88 aims to respond to all privacy requests within 30 calendar days of receipt.

7.3 bh88 will not charge a fee for processing privacy requests unless a request is manifestly unfounded, excessive, or repetitive, in which case bh88 may charge a reasonable administrative fee or decline to act on the request, providing written reasons for that decision.

8.1 bh88 reviews and updates this Privacy Policy periodically to reflect changes in applicable law, industry standards, or the way bh88 operates its platform. The "Effective" date at the top of this document reflects the date on which the current version came into force.

8.2 Where changes to this Policy are material — for example, where a new category of personal data is being collected, a new purpose for processing is being introduced, or a significant change is made to data sharing arrangements — bh88 will notify registered players by email to the address held on their bh88 account at least fourteen (14) days before the revised Policy takes effect. Non-material clarifications or corrections may be made without prior notification, though the updated document will always be published at bh88.im/privacy-policy with the revised effective date.

8.3 Continued use of the bh88 platform after a revised Privacy Policy takes effect constitutes acceptance of the updated Policy. Players who do not accept a revised Policy should contact [email protected] to discuss account closure options.

8.4 Contact bh88 About Privacy: If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how bh88 handles your personal data, please contact us:

• Email: [email protected] — Subject line: "Privacy Enquiry"
• Response Target: Within 2 hours during Bangladesh Standard Time business hours (BST, UTC+6); within 24 hours at all other times
• Privacy Request Response Deadline: 30 calendar days from receipt of a verified request

8.5 bh88 is committed to resolving all privacy-related concerns raised by players promptly and in good faith. Where a concern cannot be resolved through direct contact, players retain the right to escalate the matter to an appropriate authority.